ECD Lacrosse offers a warranty on all products. Dyed heads are covered under our warranty.
ECD will replace unusable or broken products (or provide a replacement of equal value) that break or become unusable under normal playing conditions within the warranty period. Original proof of purchase must be provided in order to process a claim. Once the claim has been received, a member of our customer service team will get back to you as soon as possible with the next steps you will need to take.
Chips and scratches are not covered under the warranty, as they are to be expected during regular use.
If you are interested in returning a product, and have any questions about the process, email firstname.lastname@example.org.
*To expedite the warranty process we recommend creating an ECD Account. Create Account Here.
1. Fill out the Warranty Claim form.
2. Your claim will be reviewed and a member of our customer service team will get back to you as soon as possible with details and next steps to take.
3. Once processed, we will ship the replacement as soon as possible.